Privacy Policy

Effective Date: February 14, 2026

Welcome to www.thewellbeinghub.ca (the "Site"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal information.

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Site.

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

Subscribe to our services
Complete forms or questionnaires on our Site
Contact us via email, phone, or contact forms
Participate in surveys, promotions, or events
Post comments, reviews, or other content on our Site

This information may include your name, email address, phone number, mailing address, date of birth, payment information, health-related information, and any other information you choose to provide.

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and usage patterns, including:

IP address and browser type
Device information (operating system, device identifiers)
Pages viewed, time spent on pages, and clickstream data
Referring website addresses and search terms used
Geographic location (city and province level)

We collect this information using cookies, web beacons, and similar tracking technologies.

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms, analytics providers, advertising networks, and public databases. This may include demographic information, interests, and online behavior.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services and Site functionality
To process transactions and send related information
To communicate with you, including responding to inquiries and sending updates
To personalize your experience and deliver content relevant to your interests
To send promotional materials, newsletters, and marketing communications (with your consent)
To analyze Site usage and improve our content and services
To detect, prevent, and address fraud, security issues, or technical problems
To comply with legal obligations and enforce our terms and policies
To conduct research and analysis to improve our wellness programs and offerings

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer support, and marketing assistance. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by Canadian law, court order, or governmental regulation, or if we believe such disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing activities and preferences. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and analyze Site usage.

4.1 Types of Cookies We Use

Essential Cookies: Required for the Site to function properly and enable basic features like page navigation and secure access.

Performance Cookies: Help us understand how visitors interact with our Site by collecting anonymous usage information.

Functional Cookies: Remember your preferences and choices to provide enhanced, personalized features.

Marketing Cookies: Track your browsing activity across websites to deliver targeted advertising relevant to your interests.

4.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our Site and limit your ability to use certain features.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by Canadian law. When we no longer need your information, we will securely delete or anonymize it.

The retention period depends on the nature of the information and the purposes for which it is processed. For example, we may retain account information for as long as you maintain an active account, and transaction records for the period required by applicable tax and accounting laws.

7. Your Privacy Rights Under PIPEDA

As a Canadian resident, you have certain rights regarding your personal information under PIPEDA and applicable provincial privacy legislation:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Withdrawal of Consent: Withdraw consent for processing where we rely on consent (subject to legal or contractual restrictions)
Challenge Compliance: Challenge our compliance with privacy principles
File a Complaint: File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information provided in Section 11. We will respond to your request within 30 days or as otherwise required by law. We may need to verify your identity before processing your request.

You may contact the Office of the Privacy Commissioner of Canada at:

Toll-free: 1-800-282-1376

Website: www.priv.gc.ca

8. Marketing Communications

With your consent, we may send you promotional emails, newsletters, and marketing communications about our services, special offers, and wellness content. You can opt out of receiving marketing communications at any time by:

Clicking the "unsubscribe" link in any marketing email
Updating your email preferences in your account settings
Contacting us directly using the information in Section 11

Please note that even if you opt out of marketing communications, we may still send you non-promotional emails related to your account, transactions, or our services.

9. Third-Party Links

Our Site may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Age Restriction

Our Site and services are intended only for individuals who are 16 years of age or older. We do not knowingly collect personal information from individuals under the age of 16. If you are under 16, please do not use our Site or provide any personal information to us.

If you are a parent or guardian and believe that your child under the age of 16 has provided us with personal information, please contact us immediately using the information in Section 11. If we become aware that we have collected information from an individual under 16 without appropriate consent, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Effective Date" at the top of this policy and, where appropriate, by sending you an email notification or posting a notice on our Site.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

The Well-Being HUB

Email: admin@wellbeinghub.ca

Website: https://www.wellbeinghub.ca

Mailing Address: PO Box 215, Musquodoboit Harbour, B0J 2L0

We will respond to your inquiry as promptly as possible.

Thank you for trusting The Well-Being HUB with your personal information. We are committed to protecting your privacy and providing you with a safe, secure experience.